terms and conditions
Terms & Conditions
You must be aged 18 years or over to make a travel booking with us.
Confirmation:
Upon receipt of your request, we will check and inform you about availability. Your booking is considered confirmed when we receive your acknowledgment.
Deposits:
All trips require a non-refundable deposit: 30% of the total amount unless otherwise stated. The deposit will confirm your booking. The balance will be paid after you receive the travel documents and final itinerary from us or no later than 30 days prior to the departure date unless otherwise stated.
Cancellations by customers
As a general rule, unless otherwise stated, our policy is that all cancellations must be informed in writing either by email or fax.
Cancellations will be charged as follows:
For groups of 1-10 passengers
More than 30 days prior to trip departure. No charge, however, the deposit is non-refundable.
22-30 days prior to departure date: 15% charge on top of the total amount
15-21 days prior to departure date: 30% charge on top of the total amount
8-14 days prior to departure date: 50% charge on top of the total amount
Less than 8 days prior to departure date: 100% charge
No-Show: 100% of total charge.
For groups of 10 passengers and more
More than 60 days prior to trip departure. No charge, however, the deposit is non-refundable.
44-60 days prior to departure date: 15% charge on top of the total amount
30-43 days prior to departure date: 30% charge on top of the total amount
15-29 days prior to departure date: 50% charge on top of the total amount
Less than 15 days prior to departure date: 100% charge
No-Show: 100% of total charge.
Refund of Unused Services
No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport, or any other services which are included in the tour prices but not utilized by the tour member.
Liability and Insurance
MERRY TRAVEL is not responsible for any loss, injury, or damage sustained by passengers. Additional expenses incurred due to delays, accidents, natural disasters, political actions, and unrest must be borne by the passengers. Passengers are required to have full travel insurance. Airline schedules and local conditions may affect accommodation and itineraries. Should this occur, will endeavor to substitute a suitable arrangement of similar value. We highly recommend travelers purchase personal travel insurance which includes trip cancellation, medical, and other coverage.
Complaints/Refunds
MERRY TRAVEL will act as an intermediary between the clients and other services suppliers such as air, train, boat, hotel, car, etc in the event of any complaint. Participation in any tour implies full agreement to the above conditions by all parties involved.
Merry Travel’s extensive Cambodia network of insiders and experts allows us to create the trip you’ve been dreaming about. Want to make Amok in Siem Reap with a legendary chef? Go to visit temples of Angkor without crowds? How about interaction with local family living in floating village, or have a private helicopter ride to visit Preah Vihea temple? Would you like an off-road ride with Dirt Bike or 4WD to visit the last rain-forest? We can make it happen. We can also arrange for you to travel through Cambodia by bikes and can have you sleeping in a room in a luxury tent in the middle nowhere, or homestay with the hill tribes. We have more knowledge, relationships, and expertise than anyone in the industry, and we use it create one-of-a-kind journeys and experiences that you will cherish for a lifetime.
Every travel suggestion we make is based on our personal experiences, and we continue to travel the new places to ensure that our recommendations are accurate and inspired. We don’t just know the best hotels and restaurants; we know the rooms with the best views and the best local dishes. We don’t just connect you with random chefs, experienced guides, surf instructors, and artists; we connect you with true experts we know well enough to call friends. We don’t just suggest places we’ve read about; we suggest the far-flung islands, ancient temples, and jungle camping that we’ve been to ourselves and still dream about everyday. We are discerning, we are opinionated, and we welcome the opportunity to share our knowledge with you.
We learn about your interests so we can create a customized itinerary that really inspires you. We have arranged for art lovers to meet up-and-coming visual archeologist in Angkor and learn centuries old metal-working techniques in Angkor. Spiritual seekers have made pilgrimages to see Hill Tribes deep in the Northeast bush, and have sat with monks in local pagoda in country. We can build a trip around any of your passions or desires, such as outdoor activities, cooking, yoga, archaeology, or volunteering, or M.I.C.E, or student group or just incorporate them into a larger journey.
Our founder, Samban, was one of the longest experienced tour guides in Cambodia. With more than 10 years experienced tour guide in travel industry to serve clients from very adventurous up to high-end Samban created his own company in 29th December 2009. Samban brought tourists to unexplored parts of the Cambodia and innovated the luxury travel experience by making it completely personal and extreme adventure by Kayaking, Biking, 4WD, Dirt-bike. Samban’s dedicated his life to creating unique, adventure, and luxury trips for travelers who want to experience the staggering and diverse beauty of the Cambodia, and he’s staffed this company with people who want to share the power and joy of travel as much as he does. You simply won’t find another company who knows Cambodia as well, is as excited by it, and who will inspire you to see it so thoroughly.
Merry journeys are worry-free. We have expert local staff in every city who are always working behind-the-scenes so you can just focus on having a great time. Our local staff, along with the rest of the Merry Travel team, are available not just to ensure your happiness, but to ensure your safety and comfort as well. When you travel with us, you can feel confident knowing that if you encounter any sort of issue, we will be there to assist you.
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